Frequently asked questions
Marathon Swims Virtual Challenge
What is the Marathon Swims Virtual Challenge?
The Marathon Swims Virtual Challenge is a challenge to swim a marathon distance at a venue of your choice and in your own time. Your challenge is to complete the Marathon 10k, Ultra Marathon 25k or Ultra Marathon 50k over 30 days before midnight 30 November 2021. You can complete your challenge whenever and in as many swims as you like.
Enter, record your swims and submit your final result to become a marathon swimmer. The challenge is FREE and the purchase of medals, swim caps and t shirts is optional.
How do I record my swims/results for the Virtual Challenge?
Record your swims in anyway you wish. Whether you record your results on a device, app or simply by recording each swim manually – you can then take a screenshot or photo of your results and upload it.
Record your distance and time.
Details on how to submit your results are in a question above.
How much is it to enter the Virtual Challenge?
When is the Marathon Swims Virtual Challenge?
Marathon Swims Virtual Challenge ends 30 November 2021. You can start whenever you like (after 1 Nov), but you must swim the complete distance of 10k, 25k or 50k within a maximum of 30 days, finishing before midnight 30 Nov 2021 to earn yourself a medal.
How do I enter the Virtual Challenge?
How will people know that I am taking on the Marathon Swims Virtual Challenge?
Can I fundraise for charity in the Marathon Swims Virtual Challenge?
Yes of course, we’d love for you to raise money for charity – especially our amazing partner charity Level Water.
You can fundraise for any charity, so please let us know on your entry form who you will be raising money for and how much you’d like to raise (don’t worry you’re not committing to raise this much, we’d just like an idea of how much you think you could raise)
What distances challenges are available?
You can choose to take on the Marathon 10k, Ultra Marathon 25k or Ultra Marathon 50k in the Marathon Swims Virtual Challenge.
Once entered, can I change my Marathon Swims Virtual Challenge?
Changes of distance are possible. But transferring to another person is not.
Where can I swim my Marathon Swims Virtual Challenge?
You can swim in a pool or any swimming venue you wish. And you can mix it up.
It may help your to book your swims in advance, as the venue requires and that you follow all of their social distancing and safety measures. You will need to pay for each swim - our challenge is FREE but your will need to pay for your swims in the normal way.
You could swim your virtual challenge in open water, however we do not recommend this unless you are a very experienced cold water swimmer and swimming at a managed location with the necessary safety provisions in place. Each open water swim would also need to be very shorter than a typical pool swim due to the temperature of the water.
When do I receive my Marathon Swims merchandise?
Thank you for your Marathon Swims merchandise purchases. All purchases include the cost of postage. All merchandise, including medals will be sent to you following your submission of your results for your challenge.
When do I upload my results?
Results can be uploaded any time between 1 November and midnight 30 November 2021.
When are the results published?
We will publish results (distances completed and name) regularly throughout the challenge. Results can be found here - https://resultscui.active.com/events/MarathonSwimsVirtualChallenge2021
I don't want my results to be publicly available
No problem at all. Please submit your time in the normal way as 59:59:59 and we will not publish it.
I have paid for a medal, but I can't complete my challenge?
If you bought a medal but do not complete your challenge - you will be sent a 'generic' medal (without the distance of Marathon 10k or Ultra Marathon 25k or Ultra Marathon 50k) on it. However, you will need to email us to let us know that you have not completed your challenge for us to know to send it to you.
What happens if I am not able to complete my challenge?
If you are not able to complete your challenge, please drop us a line (firstname.lastname@example.org), so we can post to you any merchandise you have paid for.
How do I purchase more merchandise?
Click this link to take you to your Active Account:
I ordered a medal, but I cannot complete my challenge in time
If you ordered a medal but are unable to complete your challenge distance and submit your results before the closing date (date tbc), we will send you a generic medal (without the distance on the ribbon), if you email us before 31 December 2021.
Where can I find my R-number?
Your R-number is on your confirmation email from when you registered. You'll need your R-number to submit your results.
When is the deadline for completing the challenge and submitting results?
The deadline for completion of the challenge and submitting your resuts is midnight 30 November 2021. Submissions after this time willnot be included in the results.
Can I still purchase merchandise afer entering?
You can purchase merchandise until 31 December 2021. Please follow the steps below:
Are there capacity limits in any of the challenge distances?
We do have capacity limits in each of the 3 distances on offer. The capacity in the Ultra Marathon 50k is just 50 places. If you want to secure your place in the event - enter now.
How do I upload my results?
Results for the Marathon Swims Virtual Challenge can only be uploaded between 1-30 November 2021. Please ONLY upload your results when you have completed your challenge.
How do I login to my Active account? (to change address, contact numbers etc or buy more merchandise)
Log in to your Active account here. You'll need your email address and password for Active
Can I get a refund or defer my entry?
Unfortunately not. No deferrals or refunds are permitted. However, you can transfer your place to someone else or transfer your place to a different distance (subject to availability)