Frequently asked questions
Marathon Swims 2020 FAQ
Is Marathon Swims 2020 going ahead?
Unfortunately not. We made the decision not to stage Marathon Swims in 2020 on 22 September 2020 and we have communicated this to our participants. There are a number of options for participants to choose from, please see the questions below.
Marathon Swims will return in 2021. Make sure you hear first about Marathon Swims 2021 register your interest here.
We are hosting the Marathon Swims Virtual Challenge - swim a Marathon 10k or Ultra Marathon 25k throughout November 2020 and claim your marathon swimming super-cool medal. LImited places, so enter today.
With Marathon Swims 2020 not going ahead this year, what options are available to me?
You can DONATE the entry cost of your place to our charities: Level Water and the Swimathon Foundation, DEFER your place to Marathon Swims 2021 or claim a refund.
DONATE - gives the value of your entry to charity, but you also receive a priority entry window and discount code for Marathon Swims 2021
DEFER - you will receive a time-limited code to enter Marathon Swims 2021 when it is launched
REFUND - you will receive your refund payment in November 2020
Please log into your
Active account to select your choice before midnight on 31 October 2020. Please be aware that the Active Registration Fee and any Active Refund payments are non-refundable. In the case of teams, the Captain of the team needs to request a refund.
We cannot accept any submission of choice or change of choice beyond midnight 31 October 2020.
Please do NOT activate your Active Refund, if you purchased this, as it is invalid if the event is cancelled.
Whatever you decide, please do enter the
Marathon Swims Virtual Challenge - it's FREE
How do I log in to my Active account to select my preferred option?
You can select your preferred option by simply clicking on
this link - enter your password or create a new one.
Select 'Edit Registration' to go back into your original registration. We have added a new question for you to answer, which is after the main name and address questions. This extra question must be answered before midnight 31 October 2020.
If you're having trouble logging in - please see
You can also email us your choice before midnight 31 Oct 2020 - firstname.lastname@example.org
What happens if I do not select an option or fail to log in to my Active account and answer the question?
All non-responses will forfeit their place in Marathon Swims and no deferral, donation or refund will be available after midnight on 31 October 2020 in any circumstances.
Please check your inboxes and junk folders for our emails reminding you to make your choice.
You also cannot change your choice after midnight 31 October 2020.
If I DONATE my place to charity, what happens next?
Firstly, we’ll send you a massive THANK YOU! You will also receive a priority entry window and a special discount code for Marathon Swims 2021. The priority entry window and discount code will be time-limited.
We will also post any merchandise (Swim caps and t shirts) to you free of charge upon your DONATION request.
We will also provide you with a special discount code to enter the
Marathon Swims Virtual Challenge and receive a medal - free of charge.
If I DEFER my place, how do I claim it?
When registration opens for Marathon Swims 2021, you will have 28 days from the launch of Marathon Swims 2021 to confirm your place in the event. You will receive a code providing the value of your entry paid for in 2020 and including any other fees paid eg wave selection fee, spectators etc. ITab fees will not be included, but we're working with them to find out what is possible.
Any merchandise you purchased from Marathon Swims 2020 (Swim caps and t shirts) will be sent to you free of charge this year.
Please also join us for the
Marathon Swims Virtual Challenge in November - It's FREE.
If I want a refund, how much will be paid?
If you choose to request a refund, then your entry fee will be re-paid. The Active Registration Fee and any Active Refund payments are non-refundable. If you purchased merchandise (t-shirts and swim caps), these items will be posted to you – a £4.50 post and packaging charge will apply. Please do consider deferring or donating your entry if you are able, as it will help us support the event for future years. Purchases of wave selection and spectators will also be refunded. Purchases of iTabs cannot be refunded.
Refund payments will be made in November 2020.
Please do join us for the
Marathon Swims Virtual Challenge in November - it's FREE.
What happens to any Marathon Swims merchandise I bought?
If you donated your place or deferred, we will post the merchandise (Swim caps and t shirts) to you free of charge. These items should arrive with you by end of November 2020.
For deferrals, any purchases of wave selection or spectators will be included in your deferred place for Marathon Swims 2021.
If you claimed a refund you can choose to either not to receive the merchandise purchased or receive your merchandise in the post minus a £4.50 post and packaging fee. If you selected for the merchandise to be sent to you, this will be delivered to you around the end of November 2020.
I purchased Active Refund, can I claim a refund from Active Networks?
If you purchased Active Refund DO NOT activate this insurance. The Active Refund insurance is invalid of the event is cancelled or postponed. If you wish to get a refund (whether you paid for Active Refund or not) please request it to us via the additional question in your registration before midnight 31 October 2020.
Please see Active’s terms and conditions. Active Refund payments are non-refundable. If you have any questions regarding Active Refund, please direct them to Active.
I have paid to transfer my place to someone else or to another challenge distance
Any transfer fees paid are not refundable
I have applied for a REFUND, when will I receive my refund?
The deadline for completing the question (to select Donate, Defer or Refund) on your Active registration is midnight 31 October. We will then be actioning all of the refunds requested. This process should be completed by end of November 2020, but if we are able to refund earlier we will do so. We will update you with more information closer to the time.
Any purchases of iTabs will not be included in the refund, as your iTab payment was paid directly to them. We are currently in discussions with them.
IMPORTANT - Should I claim on my Active Refund?
NO! If you took out Active Refund - DO NOT claim on it. The Active Refund terms and conditions state that if an event is cancelled, the Active Refund is no longer valid. If you wish for a refund, please follow our instructions so we can refund you.
Once you have cancelled your place through Active Refund, your registration disappears and we are not able to refund you!
If you have any questions about Active Refund, please check with us first - email@example.com
I ordered an iTab - can I get a refund for this?
Unfortunately we are not able to issue any refunds for iTabs as this money is not paid to us. The fees for iTabs are paid directly to iTabs (My Sporting Times). We are discussions with them and have requested that refunds for iTabs are made directly to you.